1WAY FM acknowledges that members of the public may wish to lodge complaints concerning the programs provided by 1WAY FM. As a licensed community broadcaster 1WAY FM is required to handle complaints from the public in accordance with the Community Broadcasting Code of Practice, the text of which is available from our office on request.

We acknowledge the rights of our audience to comment on and make complaints concerning our compliance with the Community Broadcasting Codes of Practice; our compliance with a condition of our licence; our program content; or the general service provided to the community.

In accordance with the Codes, we attempt to resolve all formal written complaints made in good faith that are not frivolous or vexatious. We acknowledge receipt of complaints promptly in writing, and provide contact details of the person responsible for dealing with them. We investigate complaints fully and impartially, endeavouring to resolve them as soon as practicable in a non-confrontational way, and where the complaint cannot be resolved immediately we keep the complainant informed of progress.

If we cannot resolve the complaint to the complainant’s satisfaction, we will provide him or her with the contact details of organisations who may be able to help further.

If you would like further information on our complaints policy or would like to submit a formal written complaint, please contact us.